Patient journey
A cutting-edge assistance model
in residential dental care
At Lura Care we have developed an outstanding healthcare model, which covers all stages of the treatment process, from the first contact with patients, through the check-up schedule and authorization management, to follow-up and subsequent reporting.
Our objective is to offer the maximum facilities, adapting to the needs of our patients, and staying in permanent contact with care homes and the families to keep them informed at all times about the status of our patients.
1
Care homes and patients contact
We provide services to care homes and private homes within a 2-hour drive from our operating centre in Hampton Hill.
We request consent from families of patients by WhatsApp prior to the first check-up.
2
Free check-ups on-sites
Our dentists collect medical data through our Mobile Diagnostic App.
Data gets uploaded into our CRM platform, which automatically generates bespoke reports and quotes.
3
Reports and quotes
Reports and quotes are encrypted and sent to the family within 48 hours.
A confirmation is automatically sent 2 days later.
4
Quotes management
Families can accept treatment plans by WhatsApp or email.
Payment and consents are managed with the family prior to starting the course of treatment.
5
Course of treatment
Coordination team schedules courses of treatment, optimising service timing as well as mapping out the routes of the dentists.
Patient is treated on-site to minimise transfers, wherever possible.
6
Services follow-ups
Families and care homes are informed the same day about the treatments conducted.
Care homes get quarterly reports and can receive commission of revenues to improve its services.
Satisfaction surveys are sent.